Setting Multiple Jira Integrations

If you have multiple HackerOne programs, you can integrate them to the same Jira instance whether you’re using the Jira Server or Jira Cloud integration.

To integrate multiple HackerOne programs to the same Jira instance:

1. Remove the “HackerOne for Jira” plugin only if you’re currently using Jira Cloud.
   a) Go to Jira.
   b) Navigate to Jira settings > Apps > Manage Apps.
   c) Click on the HackerOne for Jira app.
   d) Click Uninstall.

2. Navigate back to HackerOne.
3. Go to Settings > Program > Integration.
4. Click the Connect with Jira link.
5. Choose Jira Server and you’ll be redirected to this 4-step setup screen where you can configure your Jira integration.

6. Navigate to the Configure Application Links console of Jira by going to Jira Settings > Products > Application links.

7. Enter https://hackerone.com to the field.
8. Click Create new link.
9. Ignore the warning message.

10. Click Continue.
11. Enter HackerOne for the Application Name.

12. Enter Generic Application for the Application Type.
13. Click Continue.
14. Click on the pencil icon on the Configure Application Links page to edit the HackerOne application.

15. Select Incoming Authentication on the left sidebar.

16. Enter the following information on the Incoming Authentication section of the Configure HackerOne window:

HackerOne Jira public key

-----BEGIN PUBLIC KEY-----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-----END PUBLIC KEY-----

19. Click Save.
20. Navigate back to HackerOne and enter the URL of the Jira instance you want to authenticate with in the Instance base URL field in the Configure an Application Link step.
21. Click the Authenticate with Jira button to finalize the setup between HackerOne and your Jira instance.

22. Configure which HackerOne projects you'd like to escalate to Jira in the Configure HackerOne to Jira escalation window.

    • Select the Allow me to select a project every time when I escalate an issue checkbox to have the ability to select from multiple projects when creating Jira issues.
    • Select the Jira Priority you want to map to the corresponding HackerOne severity. This enables the right priority to be set when escalating a HackerOne report to Jira.

23. (Optional) Select which Jira actions you'd like to post onto HackerOne in the Select Jira to HackerOne events window. You can choose from:

24. (Optional) Select which actions in HackerOne you'd like to post to Jira in the Select HackerOne to Jira events window. You can choose from:

25. Follow steps 20-24 for each subsequent program you need to add an integration for. Note:You only need to follow steps 20-24 for your other programs because the application link has already been created when integrating with your first program, and only 1 application link is needed to set up a Jira integration.